AI
Reports to: Chief Technology Officer
Location: Burlington, VT (hybrid) or remote (no formal travel required)
About OhMD
OhMD is an AI patient communication platform trusted by thousands of healthcare organizations. Our product suite includes two-way patient texting, an AI voice and text assistant that handles inbound patient calls with a human always in the loop, and integrations with the leading ambulatory EHRs, including athenahealth, eClinicalWorks, DrChrono, Elation, and Healthie.
Practices using OhMD reduce inbound call volume by 50% or more, which is the difference between a front desk that is drowning and one that can actually take care of patients.
Why this role exists
Every healthcare organization operates on a unique technology stack.
One EHR exposes a clean FHIR endpoint. Another has a vendor-specific API with its own authentication and rate limits. A third has no supported API at all for the scheduling, patient, or clinical data our product needs. Even practices on the same EHR configure it differently, enforce different security requirements, and run entirely different front-desk workflows.
OhMD still has to work.
Our products need accurate patient context, appointment data, and workflow state to resolve conversations safely. Our AI voice and text assistant cannot book, confirm, or reschedule an appointment it cannot see. Those integrations have to be reliable enough to support real patient interactions, secure enough to handle protected health information, and understandable enough that our customers trust what is happening.