Product
Travel is essential, whether it's visiting family, starting a new adventure, or taking a career-defining trip. Yet over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we're rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures and Kima Ventures) and born out of Y Combinator (S18), we're simplifying complex systems to build the future of travel.
THE ROLE
As Senior Product Designer, you’ll help solve a uniquely rewarding challenge: making travel disruptions easier for everyone involved. When plans change unexpectedly, travellers need fast, clear answers, while the businesses that sold them the trip need to stay in control. You’ll design our AI support product end-to-end, shaping the experience for both the travel businesses using Duffel (B2B) and the travellers they serve (B2C).
Working closely with product, engineering, and operations, you’ll champion design across Duffel, helping define what great looks like and elevating the craft of our products as a whole. To thrive in this role, you’ll bring experience designing complex products from start to finish and partnering closely with cross-functional teams to bring those ideas to life.
WHAT YOU'LL BE DOING
- Own end-to-end design for our AI support product, from discovery and flows to prototypes and shipped software, in a product where airline rules, payments and customer expectations all collide.
- Run discovery with customers and the travellers they serve, and turn needs from multiple stakehol