AI
ABOUT THE ROLE
Join a team delivering AI and automation solutions directly into customer environments. You will own deployments from workflow discovery through go-live, helping operational teams improve complex processes with production-ready AI agents.
WHAT YOU'LL DO
- Lead customer deployments from kickoff through launch, managing delivery and customer relationships end to end.
- Map customer workflows, identify automation opportunities, and address process issues or deployment blockers.
- Translate business logic into agent behaviors, including actions, decision rules, exception paths, and fallbacks.
- Configure and deploy agents across enterprise systems such as ERPs, portals, spreadsheets, email, and custom tools.
- Write integration code, scripts, and prototypes, then debug and improve agents in production.
- Facilitate working sessions with customer stakeholders, guide scope, and connect delivery to measurable business outcomes.
- Document reusable deployment patterns and share workflow insights with product and engineering teams.
WHAT WE'RE LOOKING FOR
- Five to eight years of experience in forward-deployed engineering, applied AI, technical consulting, or a similar hands-on delivery role.
- Evidence of shipping AI or agentic systems in production within customer environments, owning work from scoping and build through go-live.
- Practical experience with LLMs, agent frameworks, prompt engineering, evaluations, MCP, APIs, and retrieval-augmented generation.
- Integration experience using Python, JavaScript or TypeScript, SQL, REST APIs, JS