Client Roles
ABOUT THE ROLE
Join an early-stage AI company building software for insurance claims operations. As the founding product designer, you will shape the user experience for claims professionals and leaders, making complex, high-volume workflows easier to use.
WHAT YOU'LL DO
- Own the end-to-end experience across claims workspaces and leadership dashboards, from discovery through delivery.
- Conduct user research, review behavioral data and heat maps, and use findings to prioritize improvements.
- Partner with product and engineering teams to translate customer problems into clear workflows and implementation-ready designs.
- Design AI agent interactions that show users what the agent did, what information it used, why it acted, and where users can review or intervene.
- Help evolve an early interface into an enterprise-grade product as larger insurance organizations adopt the platform.
- Establish design principles and a design system, and use AI prototyping tools to explore and test ideas quickly.
- Measure whether design changes help users complete their work with less effort.
WHAT WE'RE LOOKING FOR
- Five to eight years of product design experience, including early-stage startup work as a founding designer or first design hire.
- Experience designing dense, technical software used by operators throughout the workday.
- A UX-first, data-informed approach to simplifying complex workflows through user research and product usage data.
- Experience prototyping with AI coding tools such as Claude or Lovable.
- A track record in product design beyond v