Development · netherlands · software
Trust is built on reliability and correctness
Lead the team that keeps Ockto available, correct and fast, every time it matters
Every day, people use Ockto to share their identity, income, assets and bank data: when they apply for a mortgage, rent a home or take out a lease. Banks and other large organisations rely on our platform being available, correct and fast at exactly the moment their customer needs it.
As Ockto grows, with more clients, more data sources and new markets across Europe, we are investing in reliability as a discipline of its own. As our Reliability Team Lead, you build and lead the team that keeps our platform stable, observable and scalable at every step of that growth. You bring a preventive mindset: every incident is a chance to learn, every recurring issue is solved at its root, and every manual task is a candidate for automation. Your goal is not only to resolve issues quickly, but to make sure they don't happen in the first place. You do this with a clear mandate and short lines to the people who decide.
What you'll do
You lead Ockto's Reliability team and improve the operational reliability and supportability of the platform. As Reliability Team Lead, you:
- Define and execute Ockto's reliability strategy, continuously identifying where operational effort can be converted into structural improvements.
- Own the incident management process across the platform: incident coordination, severity classification, escalation, communication during major incidents and post-incident reviews.
- Drive operational excellence: reduce MTTR, prevent incid