CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.
CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com .
Role Overview
The Mission Support Operation Center (MSOC) is the nerve center for every CHAOS system deployed worldwide. As the MSOC Product Support Engineer, you own the full support lifecycle for fielded systems, ensuring product and customer support around the globe.
You'll know each supported customer's mission, locations, and system configurations. You'll be the first to respond when something breaks, whether that's over SSH or on-site, and the last to sign off once the fix is verified. You don't just respond to failures: you watch fleet health in real time and catch issues before customers ever see them.
Responsibilities
- Serve as a first responder on a 24/7 on-call rotation: receive, triage, diagnose, and resolve incidents from customers and deployed CHAOS teams, spanning software, networking, and hardware, escalating to Engineering with complete diagnostic context when a fix is beyond MSOC'