Client Roles
ABOUT THE ROLE
Join an early-stage AI insurtech startup as its first product designer, working closely with product and engineering. You will shape an enterprise-grade claims operations platform, making complex workflows easier for insurance professionals and helping users understand and guide AI-powered work.
WHAT YOU'LL DO
- Own the end-to-end experience across claims workspaces, dashboards, and other customer-facing product surfaces.
- Use product analytics, heat maps, user interviews, and direct observation to identify workflow problems and guide improvements.
- Partner with product leadership and engineering to translate customer needs into clear workflows and implementation-ready designs.
- Design AI agent interactions that show users what the system did, what information it used, and where human review or intervention is needed.
- Lead product design from discovery through delivery as the platform evolves for larger insurance organizations.
- Establish design principles and a design system, and use AI prototyping tools to test ideas and improve workflows.
WHAT WE'RE LOOKING FOR
- Five to eight years of product design experience, including early-stage startup experience as a founding designer or first design hire.
- A portfolio demonstrating UX ownership of dense, technical software used regularly by operational teams.
- Experience simplifying complex workflows through user research and data-informed design, including behavioral analytics or heat maps.
- Hands-on prototyping experience with AI coding tools such as Claude or Lovable.
- Experi