AI voice agents
ABOUT THE ROLE
Join a growing AI team to own the customer lifecycle for AI voice agents, from deployment through ongoing optimization and expansion. You will connect customer needs with product development, helping customers realize measurable business value while shaping how this function operates as the team grows.
WHAT YOU'LL DO
- Manage customer relationships end to end by understanding their business, scoping deployments, and expanding agents into new use cases.
- Present the value and return on investment of AI agents to customer decision-makers, using data to demonstrate impact.
- Investigate agent behavior, debug call-level issues, customize conversation flows, and address compliance requirements.
- Partner with the product team to turn customer feedback and unmet needs into product capabilities.
- Develop playbooks and operating standards for the forward deployed product function.
WHAT WE'RE LOOKING FOR
- At least 5 years of product management experience with direct customer-facing responsibilities, ideally at a startup.
- Experience owning customer relationships and working directly with clients in a product, solutions, consulting, or related role.
- Strong product judgment and technical depth, including the ability to discuss product concepts and perform basic debugging.
- Comfort working through ambiguity, taking end-to-end ownership, and building processes in a fast-moving environment.
- Data analysis skills and the ability to interpret metrics, explain ROI, and draw actionable conclusions.
- Familiarity with AI workflow tools such as