Overview
Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for our platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement materials. In this position, you'll make our customers successful by creating UA and self-enablement materials for GIS software products. You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices.
Responsibilities
- Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows
- Support a variety of UA materials, including installed and online help, tutorials, blog articles, videos, and more
- Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release
- Be part of a UA team to produce content that is consistent with the appropriate Esri style
- Provide team member support in the form of functionality feedback and testing support to the product development team
- Create and maintain a network with delivery services, product management, and marketing team members to ensure our software and UA content deliver a great user experience
- Work with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products