GitHub
Mastra is hiring a Customer Engineer who operates at the intersection of production reality and core platform design.
This role blends forward deployment and core engineering. You will work directly with teams deploying agents in production and translate what you learn into improvements in the Mastra framework https://github.com/mastra-ai/mastra itself.
WHAT YOU’LL OWN
With Customers https://mastra.ai/customers
- Collaborate directly with customer teams building real agent systems
- Design and implement agents alongside their engineers
- Improve reliability, eval strategies, monitoring, and scaling approaches
- Help teams move from prototype to durable systems
- Train and upskill customers to become Mastra experts
- Share patterns and best practices across accounts
When agents break or systems stall, you help make them stronger and more repeatable.
In the Core Framework
- Turn recurring customer challenges into OSS improvements
- Fix reliability and performance issues
- Ship new primitives and refine existing ones
- Raise the quality bar across the codebase
- Contribute to roadmap direction through firsthand production insight
You’ll convert real-world friction into durable primitives.
WHO THIS IS FOR
This role is for engineers who
- Have built and operated AI systems in production
- Can move from implementation details to system-level thinking
- See patterns where others see one-off issues
- Care deeply about developer ergonomics
- Prefer ownership over narrow scope