Operations, EU
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a detail-oriented and proactive Technical Engineering Advisor to join our DFM team, supporting customer deals across the full range of order sizes.
In this role, you will act as a key link between customers, providers, and internal teams, ensuring manufacturability of designs and a successful transition into production.
How You’ll Contribute
- Customer Engagement (Deal Stage):
- Perform routine Design for Manufacturing (DFM) reviews
- Analyze part designs and support their optimization to ensure manufacturability
- Communicate with customers by phone, on video calls, and in writing to clarify design and production issues and solve problems
- Support customer deals of all sizes as part of the Customer Success team
- Production Support (Production Stage):
- Collaborate with providers in writing, by phone, and on video calls to resolve manufacturability challenges
- Provide expertise in complaint handling (excluding formal RMA cases)
- Ensure clear and timely resolution of technical production issues
- Sourcing & Continuous Improvement:
- Work with the Sourcing Engineering team during the provider search stage to identify the most suitable providers
- Support continuous improvement of manu