incident response · cybersecurity
ROLE SUMMARY
Incident Response Consultants play a key role in supporting customers through cybersecurity incidents by coordinating the response between the customer, DFIR consultants, and other technical teams.
This is a customer-facing role focused on incident coordination, communication, and ensuring that response activities progress effectively from initial engagement through to resolution. You will work closely with DFIR consultants who conduct the technical investigation, while helping customers understand what is happening, what information or actions are required, and what the next steps are.
You do not need to be a digital forensics specialist. However, you will need a strong understanding of enterprise technology and cybersecurity concepts, combined with excellent communication, organisation, and stakeholder management skills. Previous experience supporting or coordinating cybersecurity incidents will be highly valued.
What You Will Do
- Act as a primary coordination point between customers and DFIR consultants during active cybersecurity incidents.
- Coordinate and host incident scoping calls with customers to understand the incident, establish requirements, and support the engagement of the appropriate DFIR resources.
- Coordinate incident response activities from initial engagement through investigation, remediation, and closure.
- Work with DFIR consultants to understand investigation progress, priorities, dependencies, and customer requirements.
- Maintain clear communication with customers throughout an incident, including investigat