Software Engineering
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
THE COMMUNITY YOU WILL JOIN
Airbnb's Marketing Technology organization builds the infrastructure that powers how we reach and connect with guests and hosts around the world — from audience segmentation and campaign orchestration to last-mile delivery and real-time insights. Our engineers work at the intersection of scale, reliability, and product impact, building platforms that carry billions of messages each year across email, SMS, push, and WhatsApp. We are deeply committed to building AI-natively: agents and LLM-powered automation are becoming core to how we build, operate, and improve our systems.
You'll lead two closely partnered teams that together own Airbnb's communications platform end to end. The Orchestration team builds the systems that let marketing and product teams design and run personalized, event- and list-triggered customer journeys at Airbnb scale. The Delivery team owns the last mile — routing every notification through the right provider, tracking it to a terminal state, and managing contact preferences and vendor relationships. Both teams collaborate deeply with audience segmentation, content, ML, and data engineering teams, as well as product partners across the company.