At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
We're looking for a Software Engineer II to join the Contact Channels engineering team within the Servicing AI Agents Engineering organization. Our team works at the front of the contact funnel to build solutions to answer our customers’ needs where they want help. Our space is constantly evolving as our customers move to new solutions like personal agents and LLM summaries of our public content. The team is taking on big unknowns, so we're looking for someone who wants to take ownership and execute for whatever is necessary.
What You'll Do
- With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work.
- You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.
- You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts.
- You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process.
What We Look For
- You