Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the role
We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.
What You'll do
- You will handle incident response cases.
- You will own the customer experience from onboarding through case closed.
- You will provide guidance to clients seeking visibility on how their cases will progress.
- You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
- You will interact with our commercial partners, and our partners in law enforcement.
- You will be responsible for following and improving our operations compliance procedu