Customer Service
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Flix is building a digital workforce of AI agents to change how customers get help, and CS needs to shape, train and adapt that workforce at the speed of the business. As AI Agent Builder , you are the hands-on builder behind it, turning customer needs into agentic workflows and keeping them improving in production.
As our agents scale across every channel, your impact scales with them. You own how customers are understood, informed and guided, from the first message to the right answer or handover. You work closely with the business lead, Product, Engineering and the process automation team, within the security, privacy and compliance guardrails that come with every agent touching customer data and systems.
About the Role
- Agent build and ownership: scope, design and build customer-facing AI agent workflows E2E, from the customer need through configuration, testing, launch and ongoing tuning. Use platform-configurable and low-code tooling wherever it fits, and prototype quickly to prove value before engineering investment is committed.
- Prompt and agent logic: own prompt management and agent logic as a core discipline. Design, version and iterate prompts, classification, escalation rules, tone and brand voice, so that live agents stay accurate, consistent and reliable.
- Quality and monitoring: define test cases and success criteria for everything you build, and act as the quali