Client Roles
ABOUT THE ROLE
Join an early-stage AI company building software for insurance claims operations. As the first product designer, you will shape the end-to-end experience for claims professionals and leaders, making complex workflows clear and effective.
WHAT YOU'LL DO
- Design customer-facing experiences across claims workspaces, dashboards, and other product surfaces.
- Research how customers use the product through usage data, discovery calls, and direct observation, then use those insights to prioritize improvements.
- Partner with product and engineering teams to translate customer problems into clear workflows and implementation-ready designs.
- Design experiences that make AI agent actions, reasoning, sources, and uncertainty visible, while giving users control to review or intervene.
- Elevate the product experience from early interfaces to enterprise-grade workflows, guiding work from discovery through delivery.
- Build design principles and a design system, prototype with AI tools, and measure whether changes reduce user effort.
WHAT WE'RE LOOKING FOR
- 5 to 8 years of product design experience, with consistent tenure in technology companies.
- Experience as an early-stage startup designer, founding designer, or first hire in a design function.
- A portfolio demonstrating UX ownership of dense, technical software and complex workflows used regularly by operators.
- Data-informed design experience using behavioral analytics, heat maps, instrumentation, and user research.
- Experience prototyping with AI-assisted tools such as Claude or Lova