CXA · CCaaS
As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation.
Primary Responsibilities
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
- As a billable resource, you will serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major Life Sciences CRM/EHR/EMR systems, with an emphasis on Salesforce Life Sciences Cloud, Veeva Vault or Epic.
- Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
- Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth) OR Life Sciences specific CRM solutions Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.
- Act as an internal Subject Matter Expert (SME) for the life sciences commercial or clinical areas related to patient & healthcare professional (HCP) experiences.
Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.
- Provide