AI · GPU
The role
Run the day-to-day operation of an AI Reliability Engineering team of eight to ten engineers across EMEA. You own the people, the queue, the rota, and the escalations. You report to the AIR Senior Manager for EMEA, who holds strategy, budget, and the senior customer relationships, so your time goes on running a world-class operation and growing the engineers in it.
The estate is about 29,000 GPUs today, with a planning target of one million by the end of 2027. You are the first manager hired under the Senior Manager, and as the region grows you take ownership of a full pillar with its own queue and SOPs. It is a hands-on role: close enough to GPUs, Linux, and high-performance fabrics to lead an incident and challenge a diagnosis, while leading the team most of the week.
What you'll be doing
- Lead a team of eight to ten AI Reliability Engineers: 1:1s, objectives, reviews, probation, development, and hiring
- Own the queue: prioritization, SLA adherence, MTTR, and backlog, with a named owner on every near-breach ticket and clean handoffs to Engineering and vendors
- Run the rota and on-call for the team within the EMEA coverage model and the global follow-the-sun handover
- Be the first management escalation point on P1s and customer escalations, lead post-incident reviews, and turn repeat incidents into problem records and durable fixes
- Own the SOPs for your pillar and drive them into Nscale's automation so that repeatable remediation needs less human time
- Work the day-to-day relationships with DC Operations, Network Operations, Engineering, and the fleet to