Customer Tools
MongoDB is seeking an Engineering Manager to lead a team of software engineers responsible for developing and maintaining the applications and platforms that power our Customer organization. From scoping and design, through implementation, deployment and monitoring, the Customer Tools team builds the systems that make our customer-facing teams successful — internal dashboards, workflow automation, data and diagnostics platforms, and a growing suite of AI-powered capabilities. This role has two closely linked mandates: modernizing how the team itself builds software by adopting AI-assisted engineering workflows, and shipping AI-native features — chat interfaces, automated analyses, and proactive insights — directly to end users across the Customer organization. The ideal candidate brings a strong technical background, hands-on familiarity with modern AI/LLM tooling, and experience managing multi-functional teams of engineers. While this role is focused on managing the team itself, a strong technical background will help provide necessary context for the work and motivations of the team.
We are looking to speak to candidates who are based in Mexico City for our hybrid working model.
Candidate Profile
- 10+ years of professional experience, including:
- 5+ years of experience managing teams of software engineers. This includes people-management responsibilities such as hiring, performance and growth management, compensation planning, and career development
- 5+ years providing technical leadership to development teams, including project scoping and design, leading code revi