Zscaler
Serve as a Zscaler Solutions Architect SME enabling the Department of Homeland Security (DHS) mission and enterprise network infrastructure. The applicant will serve as the primary technical authority for designing, deploying, administering, upgrading and optimizing enterprise-wide Secure Access Service Edge (SASE) solutions using the Zscaler cloud security platform. This role leads the operational architecture across Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX), driving modern Zero Trust initiatives
The Zscaler Solutions Architect SME will be the technical lead performing the following:
Architecture & Engineering: Design, implement, and maintain enterprise Zscaler deployments (ZIA, ZPA, ZDX, and Zscaler Client Connector) across multi-cloud and hybrid corporate environments.
Policy & Governance: Create, audit, and tune security policies, including URL filtering, Cloud Application Control, SSL/TLS deep packet inspection, Data Loss Prevention (DLP), and sandbox policies.
Zero Trust Deployment: Formulate and execute access policies within ZPA to enable least-privilege direct access to internal applications in private clouds (AWS, Azure, GCP) and on-premises data centers without traditional VPN overhead.
Operational Troubleshooting: Serve as Tier-3/Tier-4 escalation support for complex proxy routing, PAC (Proxy Auto-Configuration) file debugging, identity integration, authentication drops, and application latency issues.
Agent Lifecycle Management: Manage enterprise distribution, health checks, profile tuning, and version u