R & D : Product : Guest
Location(s): US (remote), Boston (hybrid), or New York (hybrid) - EST preferred
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
About the Role
Toast IQ Grow is an all-in-one growth and lifecycle solution designed to help restaurants attract more guests, keep them coming back, and increase revenue without adding extra work for operators. Delivering this value involves a complex mix of product, systems, operations and more.
The IQ Grow Flex team owns the top of the Toast IQ Grow funnel - everything from sale close to first campaign. We're building the AI-powered context, onboarding and activation layer that compresses time-to-value, captures restaurant context and removes human bottlenecks from the path to go-live.
This is a growth PM role. You'll start deep in onboarding, but the mandate is broader: find the leverage points across Guest products where product investment can drive direct business impact at scale.
A day in the life (Responsibilities)
- Drive business growth, however you see fit: the mandate is outcome-oriented, but the tactics are up to the PM. Come in, identify and pursue the next high-impact bets.
- Own restaurant context: Build tools that help Marketing Managers and AI Agents capture, synthesize, and act on restaurant context faster.
- Drive onboarding efficiency: Reduce human dependency and compress time-to-live through product.
- Drive activation and product value: Own the metrics that matter: time-to-first-ca