Cockroach Continuum · database
Category-defining tech. Career-defining work.
For more than a decade, Cockroach Labs has built database technology trusted to power some of the world's most mission-critical applications. Now, as AI transforms how software is created and operated, the infrastructure behind it has to keep pace. Cockroach Continuum is built to meet this moment, bringing individual databases together into one fleet designed for agentic applications, where AI agents help teams provision, scale, and optimize workloads at machine speed.
The customers you'll work with are some of the most innovative businesses in the world, and the problems they're trying to solve are real and urgent. You'll bring a genuinely differentiated product to a market moving fast, at a company positioned to lead it. The people who thrive here are the ones who want to own that opportunity.
The Role
We're looking for an Escalation Engineer to join the Cockroach Labs Technical Support team in the AMER region. You will be the escalation point for the most challenging customer issues: reviewing, assisting with, or taking over cases that need more expertise or oversight, and driving resolution with other departments. You are expected to work with a high level of autonomy and resolve complex issues quickly.
This is a remote role open to candidates in the Pacific or Mountain time zone, as the team operates in Pacific time zone hours.
You Will
- Provide advanced support to customers and front-line technical support engineers to diagnose, troubleshoot, and resolve complex issues via CRM, Slack, video chat, and/or remote a