Information Technology · Workplace Technology
INTRODUCTION TO ROLE & TEAM
As a Senior Engineer, you will independently lead automation initiatives across the employee experience lifecycle while also serving as a hands-on technical resource for day-to-day service delivery and desktop support. You’ll optimize workflows, implement AI-powered integrations, manage core service tooling, provide general office support, including conference room AV equipment, and drive tangible service improvements in support of the zero-ops vision.
In this role you'll
- Solves complex service problems using automation and AI-driven techniques.
- Takes initiative in identifying automation opportunities.
- Begins to influence team direction and standards.
WHAT YOU’LL DO
- Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards
- Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management
- Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first-line troubleshooting for hardware, software, and account access issues
- Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools)
- Partner with support and platform teams to identify and automate common issues
- Analyze service data to prioritize automation impact
- Mentor junior engineers and set standards for automation best practices
- Participate in day-to-day IT operations as needed, including monitoring and actio