IT Services
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.
Service Support Analyst
Ebury Leon Office: 5 days in the office
The Service Desk function is responsible for delivering enterprise-grade IT support. The team provides high-quality technical support to business users across multiple international locations, ensuring minimal disruption to operations and an exceptional end-user experience. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.
The Service Support Analyst will deliver advanced technical support across all areas of the business, acting as a key point of contact for IT service delivery and end-user experience. The role is responsible for supporting enterprise infrastructure, endpoint management, cloud services, telephony systems, and core networking technologies within a fast-paced global environment. This position requires strong troubleshooting expertise, excellent communication skills, and a customer-first mindset to ensure timely res