[US DC] Associate Director, Production Technology

Associate Director, Production Technology

The head of Fulfillment Technology & Support is responsible for the strategic direction, operational performance, reliability, and continuous improvement of the technology ecosystem supporting HelloFresh’s North American fulfillment network. This role bridges operations, engineering, IT, automation, and digital transformation to ensure fulfillment systems enable safe, reliable, efficient, and scalable operations.

The leader oversees the performance and integration of Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), Warehouse Control Systems (WCS), material handling equipment, robotics, and supporting supply chain technologies. The position ensures that technology investments translate into measurable improvements in throughput, productivity, order accuracy, service levels, labor efficiency, and cost to serve.

Working in close partnership with Operations, Engineering, Product, IT, and external technology providers, the Head of Fulfillment Technology & Support establishes a proactive support model, drives technology standardization, and develops a scalable roadmap that supports HelloFresh’s continued growth, operational resilience, and customer experience objectives.

This role will require up to 50% travel

Key Responsibilities

You Will…

• Develop and execute a multi-year fulfillment technology strategy that supports HelloFresh’s North American supply chain, growth objectives, and operational excellence.
• Establish an integrated technology roadmap spanning WMS, WES, WCS, robotics, automation, controls,