Engineering
Our Information Security team is a trusted partner to the business, building security, privacy, and trust into how Talkdesk operates and how we serve our customers. We focus on practical, scalable controls that protect customers and employees while enabling the business to move quickly. As Talkdesk pioneers Customer Experience Automation, our team plays a central role in earning and maintaining customer trust in how we build, deploy, and govern AI.
Are you energized by turning a thirty-minute engineering conversation into a three-sentence customer answer?
As a Customer Trust Analyst on the Information Security team, you will be the front line of how Talkdesk talks to its customers about security, privacy, and trust — owning customer security questionnaires and RFPs, maintaining our customer-facing trust collateral, and acting as an internal champion for InfoSec across the organization.
What you'll do
Depending on your profile and experience, your responsibilities may include:
- Run the end-to-end intake, triage, and response process for customer security questionnaires, RFP security sections, and ad-hoc prospect/customer security questions.
- Translate complex technical security and privacy controls into clear, accurate, professional responses suitable for procurement, legal, and security audiences.
- Operate and continuously improve the response knowledge base (e.g., Responsive, Loopio, Conveyor), keeping answers current as products and controls evolve.
- Own SLAs for inbound requests and provide visibility to Sales and CS on status and turnaround.
- Use AI-assisted