Customer Support
ABOUT CODERABBIT
CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.
We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.
CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.
Locations: San Fransisco, CA or Boston, MA (Boston preferred)- Hybrid
ROLE OVERVIEW
At CodeRabbit, we seek an exceptional Support Operations Engineer who identifies operational gaps, designs solutions autonomously, and executes end-to-end. You will own the full lifecycle, from spotting inefficiencies in how support operates, to architecting the fix, to building and deploying the solution yourself. You'll be hands-on with code, automation, integrations, and data systems. You'll think strategically about frameworks and processes, then immediately build what's needed without wait