Customer Support
ABOUT CODERABBIT
CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.
We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.
CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.
Locations: San Fransisco, CA or Boston, MA (Boston preferred)- Hybrid
ROLE OVERVIEW
This role will be the first point of contact for technical questions across CodeRabbit’s public communities, including Discord, X, Reddit, and GitHub Discussions. The responsibility is to troubleshoot code review issues, resolve integration problems, answer technical questions, and follow through until the issue is resolved. When an issue requires Engineering or Product involvement, the expectation is to create a ticket with enough technical detail and context for the team to take action withou