Customer Support (CSP)
Who we are
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role
Motive is looking for an Associate Program Manager, Technical Outreach to coordinate programs that improve technical knowledge sharing and collaboration across Technical Support Engineering and adjacent teams. As an associate program manager, you will organize technical sessions, translate complex topics into clear resources, and turn customer feedback into guidance for development teams and scalable improvements. This role will report into Manager, Technical Support Engineering.
What You’ll Do
- Coordinate technical outreach programs from planning through execution.
- Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.
- Provide development teams with actionable technical and customer context to inform product