Client Roles
ABOUT THE ROLE
Own the end-to-end customer lifecycle for AI voice agents, from deployment through optimization and expansion. You will connect customer needs with product development, helping build high-performing agents and the operating practices for a growing team.
WHAT YOU'LL DO
- Manage customer relationships, learn their business needs, and scope and deploy AI voice agents.
- Optimize agent performance and expand deployments into additional customer use cases.
- Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact.
- Debug agent behavior on specific calls, customize conversation flows, and address compliance requirements.
- Translate customer feedback and unmet needs into product capabilities in partnership with the product team.
- Develop playbooks and operating standards for the forward deployed product function.
WHAT WE'RE LOOKING FOR
- Five or more years of product management experience, including substantial direct customer-facing work; experience at a startup is required.
- A product management, computer science, or data science background, with the technical depth to understand product concepts and perform basic debugging.
- Strong customer communication and relationship skills, comfort with ambiguity, and a willingness to take end-to-end ownership in a fast-moving environment.
- Ability to analyze data, explain ROI, and turn findings into actionable recommendations.
- Familiarity with AI workflow tools such as Cursor and ChatGPT; experience with SQL or coding assistants s