SQL · BigQuery · dbt · Looker
THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE.
We are looking for a Retention Data Lead to guide a small team of retention analysts (2–3 people). This role combines hands-on analytics with people leadership. You’ll own retention data across our subscription business and shape how the company understands why users renew, engage, and churn.
Our analysts work with SQL, BigQuery, dbt, Looker, and other modern tools to turn user data into actionable insights, dashboards, and predictive models.
Your goal is to make retention data actionable across the company, unlock new models and analytical approaches, and drive improvements in retention rates and user engagement.
Key qualities and behaviors of a successful leader at Nord Security https://nordsecurity.com/leadership
MAIN RESPONSIBILITIES
- Own the retention analytics strategy end-to-end, connecting user behavior, lifecycle impact, engagement drivers, and business outcomes into a single, decision-ready framework;
- Lead, mentor, and develop a team of analysts, balancing hands-on work with setting priorities and growing the team’s capabilities;
- Support stakeholders across the company with analysis, dashboards, and reporting;
- Develop and review data models in dbt, dashboards in Looker, and analyses using SQL, BigQuery, and other tools;
- Analyze user behavior and build new models (churn prediction, cohort analysis, engagement scoring, LTV) that translate into actionable insights;
- Define, standardize, and monitor retention KPIs and metrics, embedding analytics into the decision-making process.