AI · agent builds · enterprise customers
ABOUT THE ROLE
Join a technical delivery team building and launching AI agents for enterprise customers. You will own hands-on implementation from scoping through launch and iteration, helping customers achieve reliable, high-quality results while informing improvements to the platform.
WHAT YOU'LL DO
- Lead customer AI agent builds from initial requirements and success criteria through deployment and ongoing iteration.
- Translate customer needs into structured build plans and configure agent workflows and related implementation artifacts.
- Build and validate API integrations with enterprise systems, such as ticketing, CRM, and data platforms.
- Test agent behavior, troubleshoot implementation gaps, and iterate toward production-grade reliability.
- Partner with customer technical stakeholders and internal product, engineering, success, and go-to-market teams.
- Share customer feedback and technical findings to help improve agent-building tools and processes.
WHAT WE'RE LOOKING FOR
- At least 3 years of relevant experience in a technical, customer-facing role such as solutions engineering, forward-deployed engineering, implementation engineering, or technical consulting.
- Experience delivering technical solutions for customers end to end, including structured execution, testing, validation, and iteration.
- Ability to write code, including Python, and experience working with APIs and building integrations.
- Background at a technically complex B2B SaaS company and experience with enterprise integrations and related security or compliance consider