Security · Consulting
In this role, you will support one of Control Risks’ most forward‑thinking and prestigious client accounts — a globally recognised organisation known for its commitment to delivering an exceptional workplace and service experience.
The SOC Operator will operate and monitor all systems within the SOC in a professional and efficient manner, whilst ensuring integrity, accuracy and confidentiality of all information. The Operator will provide support to the SOC Supervisor and Manager in running the smooth SOC Operation.
Responsibilities
- Granting, modification and removal of access rights to support the maintenance of agreed KPIs.
- New access configuration
- Maintenance of LENEL Enterprise access control system (Card issuance, Cancellation, Access level modification, report generation).
- Production and management of SOC activity reports
- Assess and escalate security threats, emergencies, and incidents to the appropriate personnel and teams.
- Follow established protocols and procedures to manage security incidents, coordinating with on-site personnel, law enforcement, and third-party vendors as needed.
- Document all incidents, actions taken, and outcomes in a detailed and accurate manner.
- Communicate clearly and effectively with team members, management, and external partners to provide updates on ongoing incidents and ensure smooth transitions between shifts.
- Assist in conducting regular security checks of facilities and equipment, identifying and reporting any anomalies or vulnerabilities and support audit-related queries.
- Participate in training programs to ma