NordVPN · Marketing & Communications
THE WORLD’S MOST ADVANCED VPN, AND A WHOLE LOT MORE.
If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.
Your impact? Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!
MAIN RESPONSIBILITIES
- Build dashboards and analyze customer behaviour in response to different email marketing initiatives;
- Design, build, and own the data models that power retention reporting and analysis, keeping them accurate, documented, and scalable.
- Measure the results of promotions, pricing, value creation, and engagement initiatives, and turn them into clear recommendations.
- Design and evaluate retention experiments together with the Retention team.
- Define and track the team’s KPIs through automated reports and dashboards.
- Run ad-hoc analyses when the team needs answers fast.
CORE REQUIREMENTS
- 2+ years of experience in data, marketing, or product analytics.
- Strong SQL skill (Google BigQuery as an advantage)
- Hands-on experience with a dashboarding tool (e.g. Looker, Power BI, Tableau)