Client Roles
ABOUT THE ROLE
Join an early-stage AI company building software for insurance claims operations. As the first product designer, you will shape the end-to-end experience for claims professionals and help turn complex workflows into clear, dependable tools.
WHAT YOU'LL DO
- Design end-to-end experiences across daily claims workspaces and dashboards for team leads and executives, prioritizing usability over visual polish alone.
- Use product analytics, heat maps, user research, discovery calls, and direct observation to understand how people work and identify improvements.
- Partner with product leadership, engineers, and customer-facing technical teams to translate user problems into workflows and implementation-ready designs.
- Design AI-agent interactions that show users what an agent did, why it acted, what information it used, and where it is uncertain, with options for review and intervention.
- Guide the product from an early interface toward an enterprise-ready experience, taking work from discovery through delivery.
- Establish design principles and a design system, prototype with AI tools, and measure whether design changes make tasks easier to complete.
WHAT WE'RE LOOKING FOR
- Five to eight years of product design experience, with consistent tenures at technology companies and experience as an early or founding designer.
- A portfolio demonstrating dense, technical software used by operators throughout the workday, including complex workflows and UX-led problem solving.
- Experience using behavioral data and user research to guide product dec