Flutter
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Strategy and Operation Principal , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What You’ll Do
- Manage the on-site daily operations of Via’s service on behalf of our partner
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of