Azure · Power Platform
Role Overview
HSO is seeking an experienced technical leader to shape and evolve its Monitoring & Observability service across Dynamics 365, Power Platform, AI agents, Azure, and hybrid environments. Working closely with the Service Owner and monitoring development team, this role will set technical direction, translate strategy into scalable service design, and improve onboarding, automation, reliability, and cost efficiency.
The role combines architecture, platform strategy, operational improvement, technical mentoring, and clear communication. A key priority is building a differentiated observability offering for Microsoft business applications, not only infrastructure monitoring.
Key Responsibilities
- Partner with the Service Owner to define the technical strategy and roadmap, including priorities, risks, dependencies, investment options, and practical recommendations.
- Act as the senior technical authority for the service, setting architecture, engineering, observability, alerting, dashboard, telemetry, and service-health standards.
- Lead the evolution of monitoring capabilities across Dynamics 365, Power Platform, AI agents (Copilot Studio + Microsoft Foundry, Azure Monitor, and hybrid environments, with business applications as the primary focus.
- Improve how the service is developed, onboarded, changed, and operated by removing bottlenecks, manual effort, and unnecessary dependencies.
- Drive automation, reusable components, standardized patterns, infrastructure as code, self-service, self-healing, and efficient DevOps practices.
- Identify service cost dri