D365 CE Lead Consultant
Responsibilities and Activities
In the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory environment.
You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.
You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.
Requirements
Technical Skills & Knowledge
- Coordinate multiple project teams to successfully implement CE solutions
- Groom requirements with client product owner, BA and business teams
- Break down the work into manageable tasks
- Estimate the work at the Epic, Feature, User Story and Task levels
- Assign work to reports on your stream
- Enable teams to deliver the work on time and within estimates
- Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration
- Report on your stream